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You canít find your companyís data file
If you havenít already done so, we suggest you read the Troubleshooting Alert Messages Overview.
This situation occurs when you click the Open your MYOB AccountEdge data file button in the Welcome to MYOB AccountEdge window and your data fileís name doesnít show up in the Open window that appears. This situation could be a result of many causes:
Situation: Your companyís data file is in a location thatís different than where your MYOB AccountEdge program is stored. When the Open window appears, only the data files stored in the same location as your MYOB AccountEdge program will be displayed. If your data file is somewhere else on your network, youíll need to locate the file using the Open window before you can open it.
Solution: You can use the Open window to ìnavigateî around the folders and files on your workstationís hard disk, as well as on your companyís network. The Open window is a standard ìopen fileî window (sometimes known as a dialog box); if you need additional help in these types of windows, refer to your computerís documentation.
Situation: Youíre not sure what your data file is named.
Solution: When you created or upgraded your companyís data file, you provided a name for the file. Unfortunately, we canít tell you what you named your data file. You might want to review the names of the files that appear when you click the Open your MYOB AccountEdge data file button in the Welcome to MYOB AccountEdge window; itís possible that youíll remember the fileís name when you see it.
Situation: You companyís data file was inadvertently deleted.
Solution: If your data file has been removed, youíll need to restore your most recent backup of your data file. To learn more about restoring a backup of your data file see Restoring backed-up data files. Be sure to place the restored backup in the proper location on your network when youíre finished restoring it.
If you donít have a backup, or if your latest backup is too old to be usable, you might want to consider attempting to use an ìundeleteî software program that can sometimes retrieve deleted files. If such a program doesnít help, however, youíll then need to re-create the data file from scratch.